Service Desk is the provider accountable for responding to requests for assistance from customers. These come into touch with the Service Desk a good way to discover an answer to a pc technical trouble, both software and hardware.
Users can attain the help desk :
- By email,
- By telephone,
The person can remedy his trouble himself via documents and notices (FAQ). This is called self-carrier troubleshooting mode.
This helpdesk can be installation by using the software program publisher, the hardware manufacturer or an internet provider to help their consumer customers in fixing technical issues on their products.
The Service Desk is often free for users internal their company. However, some publishers provide a paid guide service that gives an additional fine of provider (optional):
- 24/7 provider,
- On-site intervention at a time decided by the “Service Level Agreement” (SLA),
- Request processed in priority all through a smartphone call.
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