The Help Desk operator or technician is the professional in charge of providing technical assistance and support to all those clients who require it. The latter must deal with the client and solve his technological problem, or assign the work to the corresponding personnel of the technical department.
This professional knows how to manage servers, databases, computers, printers, and various types of hardware. Therefore, it could be said that he is a technology specialist. Therefore, you must know about computer programs , although you can also combine this knowledge with different Computer or Programming courses.
To carry out its work, the Help Desk can work in the IT or maintenance department of all kinds of companies, to provide solutions to them or to the company's clients who require help in the event that this is a product sales company. technological.
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