SLA: Ensure timely resolution of tickets by way of defining SLA rules against each ticket with specific escalation criteria’s
Analytics: Create custom Dashboards to highlight key overall performance indicators
Smart Balance Assignments: Perform programmatic challenge of tickets based at the Support Level and Technician Group
Universal Search: Search any tickets the use of search alternatives and keywords. Save seek queries as custom filters
Collaboration : Send a message to a Requester and other Technicians at once from a ticket
Customization : Add custom fields to the Create a Request (Incident) form. Apart from fields, you could add custom fame and rules.
Split Ticket : Create one price ticket from any other price ticket.
Custom Color Statuses : Create custom statuses with unique shades for tickets.
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