Artificial Intelligence (AI) is slowly becoming a key element in the modern, technologically driven world. Along with other industries, AI is also making its presence known in the retail industry.
Artificial intelligence is used to define the intelligence demonstrated by machines. Through AI, machines can store data from previous experiences, adjust to new inputs and can also perform human like tasks. By combining large sets of data, iterative processing and detailed algorithms, AI is able to learn quickly from patterned data. AI can become a crucial part of retail business, if integrated properly.
AI can be beneficial when it comes to daily task management and gaining insights about customers. Using AI in retail stores can also contribute to time management for business owners as well. This could also help in customizing the shopping experience of customers all the while creating a better business due to customer interaction. This, inturn, helps the business gain more customer insights.
Moreover, using such technology in the retail industry will leave less room for errors. It will also help owners keep tabs on shoplifting as every item will have a record in the store database. AI operated retails would be able to work 24*7 without any manpower, resulting in more profits for retail businesses.
Even though AI supported retail stores are still far away, two of the world’s biggest retailers, Amazon and Walmart, already introduced stores which are entirely AI dependent.
In 2018, Amazon announced a chain of convenience stores named Amazon Go, which are partly automated. The stores use several different technologies like computer vision, deep learning algorithms and sensor fusion. The ceilings of the stores are equipped with multiple cameras and the store shelves have weight sensors attached to them. These weight sensors help in the detection of the items taken by a customer and the item is automatically added to the customer’s virtual cart. Introduced on January 22nd 2018, Amazon Go has 18 outlets in the United States.
Meanwhile, Walmart, in April 2019, introduced its Intelligent Retail Lab (IRL.) Based in New York, this store comes equipped with artificial intelligence cameras, interactive displays and massive data centers. This store is also used by Walmart as a lab to explore the future use of AI in the retail industry.
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