First level support - Help Desk

First level Support Service. Help Desk

At Unitel- Sistemas de Telecomunicaciones we have a first-class Support Service - Help Desk  for remote assistance. We provide our clients with immediate support AND Always in an effective, simple and safe way. A computer resource to manage incidents and provide solutions to all types of companies, administrations and organizations.

What is a Help Desk?

A first level Support - Help Desk is an information and assistance resource that aims to resolve ICT (Information and Communication Technology) incidents and similar products. With our Help Desk service our technicians offer users, centers, companies or administrations incident management.

All this, channeled through a telephone assistance service and a telematic service through a portal or the Internet. There may also be internal support that offers and provides the same type of help for employees of the same organization or society.

Functions of a first level Support

The functions that Unitel-TC determines to the first level support - Help Desk are several:

• Our first level support service - Help Desk helps from a central point (through a support application) to customers who have any incident / breakdown / issue on various topics related to ICT (Information and Communication Technologies) .
• Our first level support - Help Desk manages the requests (incidence / breakdown / issue) via software, which allows them to be tracked with a single ticket or tracking number. This is also known as 'Local Bug Tracker' or LBT. Our software will, on occasion, be an extremely useful tool when used to find, analyze, and eliminate common problems in similar environments in an organization.
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